At Madelynn Ave, we understand the anticipation that comes with receiving your new items. We strive to ensure that your items arrive in pristine condition, but we also acknowledge that unforeseen mishaps can occur during transit. Our damaged items policy is specifically designed to assist you in navigating such situations with ease, providing you with the necessary support to make your purchase confidently. Please take a moment to familiarize yourself with the details below.

Reporting Damaged Items:

• We kindly ask that you inspect your items upon delivery. If you notice any signs of damage, please report it to our customer support team at customersupport@madelynnave.com within 48 hours of the items being delivered. We're here to help, so don't hesitate to reach out to us!
• When reporting the damage, please provide detailed information of the following:
• The order number
• The item name
• Attach clear photographs that clearly depict the damage
• The information outlined above will enable us to swiftly assess the situation and provide you with the best possible solution.
• Some vintage and one-of-a-kind items have natural defects. These are inherent in their age and can be attributed to the passage of time. These imperfections inherent in the handcrafted nature of these objects are not considered “damage” as described in this policy.

Replacement Options:

• Our dedicated customer support team will guide you through the process of resolving the issue. 
• Please do not dispose of the damaged item or the packaging. A member of our fulfillment company will come to your home within 3 business days to inspect the package and take it from you.
• We will arrange for a replacement item to be sent to you at no additional cost. We want to ensure that you receive the piece you envisioned for your home. 
• In the case where the item you ordered went out of stock after you received your item, you will be given the option of waiting for when the item comes back in stock or receiving a full refund.
• If the item has been discontinued, a full refund will be issued to the original method of payment within 1-7 business days.

Exceptional Care for Custom-made Items:

• We understand that custom-made items hold a special place in your heart. If a custom-made item arrives damaged, we will prioritize your satisfaction. Our customer support team will work closely with you to find the most appropriate solution, which may involve repair, replacement, or refund, depending on the circumstances.

Timely Communication:

• We cannot overstate the importance of timely communication when it comes to damaged items. To ensure a smooth resolution, it is crucial that you report the damage within 48 hours of delivery. This allows us to promptly initiate the necessary steps to rectify the situation and guarantees that you receive the exceptional service you deserve.

• We cannot resolve damage related issues that are reported after the 48 hour grace period

At Madelynn Ave, we are committed to providing you with a seamless and worry-free shopping experience. Our damaged items policy reflects this commitment by addressing unforeseen circumstances with compassion and efficiency. We stand by the quality of our products and are here to support you every step of the way. Should you encounter any issues, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our top priority, and we look forward to assisting you.