At Madelynn Ave, we understand the anticipation that comes with receiving your new items. We strive to ensure that your items arrive in pristine condition, but we also acknowledge that unforeseen mishaps can occur during transit. Our damaged items policy is specifically designed to assist you in navigating such situations with ease, providing you with the necessary support to make your purchase confidently. Please take a moment to familiarize yourself with the details below.

Damaged or Incorrect Orders — Our Priority Resolution

If your order arrives damaged, incorrect, or incomplete, we take immediate action at no cost to you.

Please contact us within 7 days of delivery and provide:

• Photographs of the damaged item
• Images of the packaging (inside and out)
• Your order number

Once received, we’ll arrange a replacement or full refund — and cover all associated shipping. Our goal is to resolve the issue quickly and with as little effort on your part as possible.

Please note that some vintage and one-of-a-kind items have natural defects. These are inherent in their age and can be attributed to the passage of time. These imperfections inherent in the handcrafted nature of these objects are not considered “damage” as described in this policy.

Replacement Options and Special Cases:

• In the case where the item you ordered went out of stock after you received your item, you will be given the option of waiting for when the item comes back in stock or receiving a full refund.
• If the item has been discontinued, a full refund will be issued to the original method of payment within 1-7 business days.

Exceptional Care for Custom-made Items:

• We understand that custom-made items hold a special place in your heart. If a custom-made item arrives damaged, we will prioritize your satisfaction. Our customer support team will work closely with you to find the most appropriate solution, which may involve repair, replacement, or refund, depending on the circumstances.

Timely Communication:

• We cannot overstate the importance of timely communication when it comes to damaged items. To ensure a smooth resolution, it is crucial that you report the damage within 7 days of delivery. This allows us to promptly initiate the necessary steps to rectify the situation and guarantees that you receive the exceptional service you deserve.

• We cannot resolve damage related issues that are reported after the 7 day grace period

At Madelynn Ave, we are committed to providing you with a seamless and worry-free shopping experience. Our damaged items policy reflects this commitment by addressing unforeseen circumstances with compassion and efficiency. We stand by the quality of our products and are here to support you every step of the way. Should you encounter any issues, please don't hesitate to reach out to our dedicated customer support team. Your satisfaction is our top priority, and we look forward to assisting you.