This page focuses on preference based returns. For damaged items, read our damaged items policy.

We are committed to make sure that each one of our products exceeds your expectations, but we understand that your vision may change. We’re proud to offer you a customer centric, 100% free returns guarantee to ensure your experience with us is smooth and hassle-free. Our return policy is designed to provide you with the confidence and information you need to make the perfect purchase. Please take a moment to review the details below.

Eligibility for Returns:

• Custom-made framed art, Artisanal Canvases, personalized items, items on sale, Holiday Collection pieces, and furniture are all considered final sale, and cannot be returned.
• We accept returns within 30 days from the date of delivery. After the 30 days, we offer you 100 days to return you item for 25% of the item’s original purchase value in store credit.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

Return Process:

• To initiate a return, please contact our customer support team at customersupport@madelynnave.com within 30 days of receiving your order. They will guide you through the return process.
• We will provide you with a prepaid return label for your convenience.
• Once we receive the returned item, we will inspect it to ensure it meets the eligibility criteria.
• If the returned item does not meet the eligibility criteria, the shipment will be denied and returned to the sender.
• We are committed to fair and timely refunds. If the return is approved, we will issue a refund to your original payment method within 1-7 business days.

Store Credit:

• We offer you a generous 100 days after the return window has expired to return your item for 25% back in store credit, if you item qualifies for a return.
• For your item to qualify to receive 25% back in store credit, the item needs to be unused, in its original packaging, and in the same condition as when you received it.
• Once we have received the item and the return has been approved, you will receive an email with a Madelynn Ave gift card totaling 25% of the purchase value of the item.

Exceptions:

• The following items are non-returnable, and do not qualify for exchanges for store credit:
• On sale items.
• Gift cards.
• Furniture.
• Framed Art
• Artisanal Canvases
• Service and Digital Products
• Holiday Collection Items
• For damaged items, please read our damaged items policy.

 At Madelynn Ave, we want to make sure you have a positive shopping experience. If you have any questions or need assistance, our customer support team is here to help. Please email customersupport@madelynnave.com. 

Thank you for choosing Madelynn Ave!